Post 1991 libéralisation, the Indian society has witnessed a dramatic rise in consumer oriented products. This has led to increasing disputes between consumer and seller as well. For example, increasing home purchase in urban centers have led to rise in disputes between builders and flat owners.

 

In this context, National Consumer Disputes Redressal Commission [NCDRC] has become an increasingly important institution to resolve these consumer redressals, empower them and help the economy function in a smooth manner.

 

NCDRC empowers the customers in following ways:

  • Three tier structure helps in quick and fair resolution of disputes at district, state and national level.
  • Quasi-Judicial nature of the commission helps in both investigation, judgment as well as creating rules to empower consumers.
  • Ensures that rights of consumers are protected, and better trade practices are promoted.

 

Government has passed the Consumer Protection Act, 1986 to oversee the commission. It has also taken various efforts such as “Grahak Jago” campaign to spread awareness among consumers.

Recommendations:

  • Partnership with industry associations to promote better seller behaviour with buyers.
  • Single window Online portal to register complaints and get resolution.
  • Coordination with regulatory bodies such as FSSAI to bring consumer interest matters under one forum.